Shipping policy

SHIPPING POLICY

At ORREN, we are committed to delivering your order safely and efficiently across India.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Once your order is shipped, you will receive a confirmation message or email with tracking details.

Shipping Timeline

Estimated delivery timelines:

• Metro Cities: 3–5 business days  
• Other Cities & Towns: 5–8 business days  
• Remote Areas: 7–10 business days  

Delivery timelines may vary depending on courier availability, weather conditions, operational delays, or regional restrictions.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

We may offer free shipping on selected orders, promotional campaigns, or minimum purchase thresholds.

Order Tracking

Once your order has been dispatched, tracking information will be shared via email, SMS, or WhatsApp (where applicable).

Incorrect Address Information

Customers are responsible for providing accurate shipping and contact details at checkout. ORREN is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Delayed or Lost Shipments

While we work with trusted courier partners, delays may occasionally occur due to factors beyond our control. If your shipment appears delayed or lost, please contact us at:

orrencaresupport@gmail.com

Damaged Package During Delivery

If your package arrives visibly damaged, leaking, or tampered with, please contact us within 48 hours of delivery with:

• Order number  
• Photos/videos of the package  
• Photos/videos of the product condition  

This helps us investigate and arrange a replacement if applicable.

Contact

For shipping-related questions, contact us at:

Email: orrencaresupport@gmail.com

Customer Support:
+91 8796211221

Website:
www.orrencare.com