Refund policy

Return & Replacement Policy

At ORREN, every order is carefully quality-checked and securely packaged before dispatch to ensure it reaches you in perfect condition.

Due to the personal nature of haircare and wellness products, we do not accept returns or offer refunds once an order has been delivered.

However, if your order arrives damaged, leaking, defective, or incorrect, we are happy to provide a replacement.

Replacement Eligibility

To be eligible for a replacement:

• The issue must be reported within 48 hours of delivery  
• The product must be unused and in its original packaging  
• Clear photos or videos of the product and packaging must be provided

How To Request A Replacement

To request a replacement, please email us at:

orrencaresupport@gmail.com

Include the following details:

• Order number  
• Photos/videos of the damaged or incorrect item  
• Photos of the outer shipping packaging

Once our team verifies the issue, a replacement product will be shipped at no additional cost.

Please Note

• We do not offer refunds or returns for used products  
• We do not accept returns for change of mind or personal preference  
• Replacement requests submitted after 48 hours of delivery may not be accepted  
• Products showing signs of misuse, tampering, or intentional damage will not qualify for replacement

Damaged Or Incorrect Orders
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, leaking, or incorrect so we can resolve the issue as quickly as possible.

Contact Us
For any questions regarding your order, replacements, or support, contact us at: orrencaresupport@gmail.com